Xenotes Day Trip
Included
- Hotel pickup and drop off
- Transport by bus
- English speaking guide
- Visit to four cenotes in Cancún
- Picnic with drink
- Towels
- Equipment for abseiling, kayaking snorkelling and zip wire
Details
- Duration
- 11h
- Language
- The activity is run by a guide who speaks English.
- Voucher type
- Electronic. Take it on your phone.
- Accessibility
- Not wheelchair accessible.
- Minimum age
- 6+
Pick up It is very important that you confirm the exact time and meeting point at least 24 hours before the date of the tour through the following contact info: Phone: +52 998 881 9833 (Cancun UTC-5) Email: confirmation@xcaret.com Hours of operation: Monday to Friday: from 7 am to 8 pm Saturdays: 7 am to 4 pm It's also very important to ask your hotel reception where the excursion pick-up area is located. There is a specific area in most of the hotels, especially the bigger ones. Not being in this area at the scheduled time could mean you miss the excursion. You'll receive confirmation of your pick up through the message centre available on the Civitatis platform. If you don't receive confirmation of your pick up, please contact the Civitatis Customer Service Department. At the time of pickup, upon boarding the bus you must present your printed or digital voucher and a photo ID (in printed or digital format). This requirement is essential to obtain the park access bracelet. Recommendations You must bring your proof of purchase with you on the day of the tour. We recommend wearing comfortable beach clothes, a swimsuit and bringing an extra change of clothes. Your sunscreen and insect repellent should only contain titanium oxide and zinc oxide for use in the Park. We advise bringing cash or a card to buy souvenirs, do an optional activity or purchase photos of your visit. Important information Children under the age of 18 must be accompanied by an adult at all times. Children over 1.40 metres but under 12 years of age must also present identification to prove their age. There is a minimum height of 1.10 metres and a minimum weight of 40 kg to take part in the zip line activity. The use of the life jacket is mandatory during all water activities. It is mandatory to shower before entering the cenote. This tour is not recommended for people with heart, lung or spine problems, asthma, diabetes, hypertension and pregnant women or those who think they might be pregnant. It is not possible to change the date on the day of your visit.
Cancellation
Free cancellation up to 24 hours before the activity starts. Any cancellations after this time or no-shows on the day will not be refunded.